24/7 Azercell’s Call Center achieved 93% customer satisfaction
Providing an innovative and world-class customer service system in Azerbaijan, “Azercell Telecom” LLC constantly working on increasing the level of customer satisfaction. The new mission of the company "Easing Connectivity, Empowering Lives" focuses on making life easier for subscribers by providing convenient and innovative solutions. The company serves its subscribers through various service channels to ensure timely and effective response to inquiries, careful consideration of all suggestions and comments made by customers.
Responding quickly to growing needs of modern customers, Azercelldevotes particular attention to expanding the range of services provided through digital channels. Over the last 3 months, the company received more than 250 000 inquiries through online channels and about 38 000 of them were addressed through social networks. Currently, Azercell provides customer services via Facebook, Instagram, Twitter, LinkedIn and YouTube.
“Azercell Telecom” LLC also released the statistics of incoming calls to the Call Center for the first quarter of current year. Thus, over the past 3 months Azercell's Call Center received about 1 billion calls, ensuring the response rate of 98%.28 000 of these calls were directed to Azercell Premium support line, whileabout 34 000 calls to the Call Center for Corporate Customers. The customer satisfaction level of the Call Center was 93%.
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