Over the past year the hotline of the Ministry of Education of Azerbaijan received 30 124 appeals.
The Ministry reports that the majority of them (95.9%) bore an inquiry character, and the rest the nature of complaint.
Last year the number of calls to the hotline more than doubled (2.3 fold). The analysis of appeals showed that 70% of the callers is concerned with centralized final exams, the new mechanism of recruitment of teachers, assessment of pupils’ knowledge and test exams in senior class.
The Ministry carefully examined 1,231 complaints received last year in connection with activities of preschools, secondary schools, vocational schools and higher education establishments. The complaints were linked with organization of educational process, logistics, abuses committed in the management of educational institutions.
During investigation of complaints director of Baku school #37 were given a warning, his deputy and director of the nursery and kindergarten #153 - the final warning and reprimand. The Efendiyev lyceum’s computer science teacher was given a reprimand from the management school for biased assessment of pupils’ knowledge, while head of Khazar region’s school #183 a serious warning for collection by 1 manat from students for the school fund, etc. The heads of schools, on which complaints were received, were given appropriate recommendations.
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