Schoolchildren got acquainted with new generation digital technologiesand company’s approach to customer service
The pupils of secondary schools visited Azercell Telecom LLC as part of “Information Technologies Week”organized by ADA University within the framework ofinstitution’s traditional "Summer Camp" program. The young participants of the Summer Camp organized by the Executive Education of the Institute for Development and Diplomacy at ADA Universityfirst visitedAzercell’s Data Center and got acquainted with the basics of network technologies, as well as the development, operation, and control of the mobile network.Company experts demonstrated children live coverage of the LTE network indicators across the country map. During the following presentation Big Data and Analysis specialists informed young visitors about the process of data collection, storage, and processing in ICT, global trends in Big Data, and new digital products to be soon introduced in the market by Azercell.
For further acquaintance with a company the schoolchildren visited Azercell’s firstService and Sales Center in Baku, located in Fountain Square where they witnessed how employees render oneof the most exemplary customer caresin the country. The participants of the summer camp observedAzercell employees servingthe subscribersand were informed by the Company's Sales and Service expertsabout the importance of Customer Care at Azercell, the basics of Customer Satisfaction, and the process of solving customer inquiries by frontdesk team.
It is worth noting that for many yearsAzercell has been collaboratingwith ADA University onnumber ofprojects. The Company actedas a partner of startup competitions organized by ADA, participated in University’s career exhibitions as well as granted scholarshipsto the latter’shigh performing studentsin a bid to support theirpersonal and professional development.
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