The “Women Helpline Service” has released itsannual report, reaffirmingits commitment to assisting women in difficult life circumstances. In 2024, the service handled1,623 inquiries, providing immediate psychological support, facilitating individual consultations, and referring cases to relevant authorities when necessary.
The helpline offers psychological, legal, social, and emotional support to women in need, assisting in their rehabilitation and integration into society. The confidentiality of all applicants is strictly maintained and their personal datashared with relevant institutions only with the consent of the individuals concerned. The service closely cooperates with community-based legal clinics, rehabilitation centers, shelters, and NGOs providing legal consultations. Additionally, it offers both short-term and long-term assistance for women and children affected by violence.
Over the past year, the majority ofthe inquiries sought legal assistance - 495 cases, 472 were related to divorce, 304 involved domestic violence, 267 addressed social welfare concerns, 43 focused on asylum-related matters, and 42 were inquiries about healthcare rights.
Established in 2022 with the initiative and support of Azercell, the “Women Helpline Service” operatesin collaboration with the State Committee for Family, Women, and Children Affairs, and the “Reliable Future” Youth Public Union.
To enhance accessibility, the helplineprovides24/7 professional support through the short number 116111 and through Facebook, Instagram, and TikTok.
For more information about the activities of Azercell Telecom LLC, please visit the official Azercell website.
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