From the very start of its Operation back in 1996, Azercell Telekom - the company establishing and continuing to implement an innovative customer services model in the country and pleasing its subscribers with its innovative solutions, is introducing its next innovation. Thus, the company has developed new Mobile Customer Services in order to provide easier and higher quality service. Mobile Customer Services group is aimed to get closer to subscribers and realize the wishes and expecations of citizens more comfortably and operatively by visiting Azerbaijani districts and towns. In the first step of this newly established service, Customer Service officers are going to visit districts where there is no Azercell Express Offices, as well as regions in the frontline. The subscribers will be provided with all services offered in Customer Service and AzEx offices. Mobile Customer Services officers started the tour on a special vehicle designed for this purpose on April, 27 in the morning from Azercell Customer Service office located at Basti Baghirova str. 2 and visit Saatli-Imishli region, Imishli and Fuzuli districts on April 28, Agjabadi and Guzanli settlement of Aghdam district, Agjabadi and Tartar districts on April 30. As a result, Azercell Mobile Customer Servies will travel all over the country and solve the requests of its subscribers in rural regions.
It should be noted that this concept in customer service was first applied by Azercell in the country. Azercell has always stood out for its innovations in customer services. The company established first phone center operating on 24/7 basis in 1998 and first Regional Phone Center in Gandja city in 2009. Along with face-to-face service to its subscribers, Azercell also provides virtual, online services and is improving the quality of this service. The company won a number of awards for its exceptional services focused on customer satisfaction. Azercell possesses the largest customer service network – 58 Front Office and Azercell Express offices and the largest network of sales with 425 official sales points. These sales points operate all over the country to provide high quality services for the customers.
Azercell Mobile office supports subscribers who is not being able to visit customer service centers for any reason. Service officers visits such customers with a secial vehicle equipped with all necessary facilities and provides services in place.
Azercell Telecom LLC was founded in 1996 and since the first years sustains a leading position on the market. Azercell introduced number of technological innovations in Azerbaijan: GSM technology, GPRS/EDGE, 24/7 Customer Care, full-time operating Azercell Express offices, mobile e-service “ASAN imza” (ASAN signature) and others. With 53% share of Azerbaijan’s mobile market Azercell’s network covers 99,8% of the country’s population. By the end of 2013 the number of Azercell’s subscribers reached 4,5 million people. In 2011 Azercell deployed 3G and in 2012 the fourth generation network – LTE in Azerbaijan. The Company is the leader of Azerbaijan’s mobile communication industry and the biggest investor in the non-oil sector.